Tag Archives: ipswich

DHL’s ‘cost-effective delivery solutions’

8 Dec

DHL claims to offer ‘rapid, reliable and cost-effective delivery solutions’. Certainly no additional costs were incurred today when delivering to a house opposite a primary school at pick-up time. The unmarked car was parked diagonally across a raised school crossing in a ‘school zone’ on a single yellow line within its active period right across the pavement. The driver was wearing a DHL tabard and as is usually the case explained that ‘he had only been there a few minutes’. He was however relaxed and wasn’t aggressive at all which makes a nice change.

An unmarked car delivering for DHL

The driver was wearing a DHL tabard

I guess that it is more cost effective to park across the pavement than to park a little way down the street and walk. As always an email is winging its way to their marketing department and I will provide an update in due course.

The same crossing takes poll position in our Rogues’ gallery where a Jaguar and a Mercedes shared it nose to nose, very sweet! I also commented on the way that even when there isn’t a car completely blocking the pavement that the 88% of the people who walk to the school have only 18% of the space. Also that the school crossing patrol at the end of the street is likely to be lost when the person doing it retires in the spring. So much for the ‘war on the motorist!‘.

It has been suggested – see comments – that they get their inspiration for this dynamic and never-say-never approach to ‘on-time’ delivery from Lieutenant Frank Drebin in Police Squad, played by the recently departed Leslie Nielsen.

Update

We are in communication and DHL are puzzled. Their staff do not used unmarked cars, however they did sell their local delivery business to HomeLink recently and that company was evidently allowed to use DHL branding for a period of time which is not up yet. They are checking with HomeLink.

After making two phone calls to DHL where they promised to look into the issue I have heard nothing. Not very impressive really. I will keep my eyes open for the next occurrence.

Willful ignorance?

25 Nov

I passed a UK Mail delivery van parked on the zig-zag lines by a pedestrian crossing yesterday. I asked him politely to move and he responded saying he was allowed to stay there for 5 minutes. wrong! When I challenged him I got a tirade of abuse including words beginning with F and P together with the ‘get a real job’ and ‘people like you need a smack in the gob’ etc. Not exactly what on expects from postman pat! Update… see bottom of post for an impressive, prompt and helpful response from UK Mail to this particular incident.

Zig zag man

It is, of course, a criminal offense to even stop on the zig-zag lines. To quote: “The only time in which it could be permitted to stop on zigzag lines is in the case of an emergency or where the reason that the vehicle came to a halt was beyond the driver’s control”. Rule 240 of the highway code says You MUST NOT stop or park on …”a pedestrian crossing, including the area marked by the zig-zag lines”. The actual legislation is in ‘The Zebra, Pelican and Puffin Pedestrian Crossings Regulations and General Directions 1997’ (Section 18). The markings are defined in schedule 4.

I notice that their website implies that these drivers are self employed and that the job is ‘fast-paced, exciting, challenging – and lucrative.’ ‘An average day will see me make in excess of 100 deliveries and 20 plus collections.’ and ‘it requires energy, adrenaline and vitality in bundles.’ They do also say that ‘UK Mail invests a lot of time and effort in training and supporting its staff’ however that doesn’t seem to include training about the Highway Code. It is a public company which operates 3,500 vehicle from 50 sites and made £17m profit last year. It says that it is committed to pushing the boundaries of the postal and express delivery markets. Ummm, does that include parking?

The choice of these huge vehicles is of course a business decision as is the number of deliveries required in a day as is the decision to incentivise the drivers and celebrate speed on their website. The drivers lack of knowledge of the law seems to fall into the category of ‘willful ignorance‘ which is a very common condition amongst poor parkers! Of course if the drivers are really expected to do 120 deliveries/collections in a day (lets assume a long 10 hours) then that is one every 5 minutes which doesn’t give much time to find a parking spot each time in such a large vehicle when they also have traffic to deal with and finding the person to sign for the package.

This is the third time in a few weeks that we have experienced an aggressive response to poor parking choices by people driving professional vehicles who have all said that they are parking legally. Personally I feel it is an issue we will see time and time again until these companies feel financial and brand pain. As usual I will contact the company and see what they say.

Update – success!
Within 1 hour of emailing the head office I have received both an email and a phone call from the local UK Mail manager and he is taking it seriously. Very impressive! To quote from his email (with him permisssion). I hope that the driver will also be taking this important message on board.

“Here at Ipswich we pride ourselves on our customer service and try to
maintain very high standards in both performance and customer service.
However when these standards slip I need to take action quickly and through
your feedback this will allow me to do so.

“The individual will be brought to task, and will not be driving until after
his interview Friday, please take my assurances that If after interview he
retains his job he will not be repeating his actions again

“Please feel free to contact me if you or your organisation ever note
anything that would be deemed as unacceptable again. We are not above the law and however “pressurised” it appears my people are I do not accept such actions.